:root{
  --ink:#14243a;--muted:#6c7a8c;--line:#e7edf4;--bg:#f3f7fb;--panel:#fff;
  --nav:#0A2540;--nav2:#154A73;--cyan:#DFA13D;--mint:#faf1de;--blue:#154A73;--blue-soft:#e8f0ff;
  --amber:#e9a53b;--amber-soft:#fff3dc;--coral:#ef6d64;--coral-soft:#ffebe8;--shadow:0 18px 50px rgba(10,37,64,.1);
  --radius:20px;--radius-sm:13px
}
*{box-sizing:border-box}html{font-size:15px}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg)}a{color:#2466ce;text-decoration:none}a:hover{text-decoration:none;color:#174b9b}button,input,select,textarea{font:inherit}button{cursor:pointer}.muted{color:var(--muted)}small{display:block;color:var(--muted);font-size:.78rem;margin-top:4px}.eyebrow{font-weight:800;font-size:.69rem;letter-spacing:.15em;color:#70849a;margin:0 0 7px;text-transform:uppercase}
.app-shell{display:grid;grid-template-columns:258px minmax(0,1fr);min-height:100vh}.sidebar{position:sticky;top:0;height:100vh;background:linear-gradient(160deg,var(--nav),#0d2131 75%);color:#fff;padding:24px 18px;display:flex;flex-direction:column;z-index:20}.logo{display:flex;gap:12px;align-items:center;color:white;padding:4px 8px 26px}.logo:hover{color:white}.logo-icon,.brand-mark{width:46px;height:46px;border-radius:15px;display:grid;place-items:center;flex:0 0 auto;box-shadow:0 9px 24px rgba(10,37,64,.28)}.logo-icon svg,.brand-mark svg{width:100%;height:100%;display:block}.brand-panel .brand-mark{width:64px;height:64px;border-radius:19px}.logo span:last-child{display:flex;flex-direction:column}.logo strong{font-size:1.05rem}.logo small{color:#9cb0bf;margin:0}.nav{display:flex;flex-direction:column;gap:5px}.nav-label{padding:0 12px;margin:10px 0 8px;color:#6f8a9c;font-size:.66rem;letter-spacing:.14em;text-transform:uppercase;font-weight:800}.nav-item{display:flex;align-items:center;gap:12px;padding:11px 13px;border-radius:12px;color:#b9c8d2;font-weight:650;font-size:.91rem}.nav-item:hover{color:#fff;background:rgba(255,255,255,.07)}.nav-item.active{color:#fff;background:linear-gradient(90deg,rgba(223,161,61,.22),rgba(223,161,61,.06));box-shadow:inset 3px 0 #DFA13D}.nav-icon{width:23px;text-align:center;font-size:1.1rem}.sidebar-foot{margin-top:auto;border-top:1px solid rgba(255,255,255,.08);padding:18px 7px 0}.mini-user{display:flex;gap:10px;align-items:center}.avatar,.person-avatar,.large-avatar{display:grid;place-items:center;border-radius:50%;font-weight:800}.avatar{width:36px;height:36px;background:#154A73;color:#f5cf8f}.mini-user strong{font-size:.82rem;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:145px}.mini-user small{color:#829cab;margin:1px 0}.logout-link{display:block;margin-top:12px;color:#87a6b9;font-size:.8rem}.main{min-width:0}.topbar{height:94px;padding:19px 34px;display:flex;align-items:center;justify-content:space-between;background:rgba(243,247,251,.92);backdrop-filter:blur(15px);position:sticky;top:0;z-index:12;border-bottom:1px solid rgba(219,228,238,.8)}.topbar h1{margin:0;font-size:1.56rem;letter-spacing:-.03em}.top-actions{display:flex;align-items:center;gap:8px;font-size:.82rem}.live-dot{width:9px;height:9px;border-radius:50%;background:#44c49f;box-shadow:0 0 0 5px rgba(68,196,159,.12)}.mobile-menu{display:none;background:none;border:0;font-size:1.4rem}.content{padding:28px 34px 50px;max-width:1700px;margin:auto}.hero{background:linear-gradient(125deg,#0A2540,#154A73 68%,#1d5c8a);color:#fff;border-radius:26px;padding:32px 34px;display:flex;align-items:center;justify-content:space-between;box-shadow:0 25px 55px rgba(10,37,64,.22);overflow:hidden;position:relative}.hero:after{content:"";position:absolute;width:320px;height:320px;border-radius:50%;right:-80px;top:-160px;background:rgba(255,255,255,.07)}.hero h2{font-size:2rem;max-width:720px;line-height:1.16;margin:4px 0 10px;letter-spacing:-.04em}.hero p:not(.eyebrow){color:#cfdcea;margin:0;max-width:680px}.hero .eyebrow{color:#DFA13D}.btn{display:inline-flex;align-items:center;justify-content:center;border-radius:12px;padding:10px 15px;border:1px solid transparent;font-weight:760;font-size:.86rem;transition:.18s ease}.btn:hover{transform:translateY(-1px)}.btn.primary{background:linear-gradient(135deg,#154A73,#0A2540);color:#fff;box-shadow:0 9px 24px rgba(10,37,64,.24)}.btn.secondary{background:#fff;color:#26425a;border-color:#d9e3ec}.btn.light{background:#fff;color:#173e52;z-index:2}.btn.ghost{background:transparent;border-color:#dbe4ed;color:#5f7081}.btn.danger{background:#fff2f1;color:#c74a42;border-color:#ffd7d3}.btn.wide{width:100%;padding:12px}.metric-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin:20px 0}.metric{position:relative;background:#fff;border-radius:18px;padding:21px 22px;border:1px solid var(--line);box-shadow:0 12px 30px rgba(25,54,85,.05);overflow:hidden}.metric:after{content:"";position:absolute;width:78px;height:78px;border-radius:50%;right:-19px;top:-21px;opacity:.65}.metric.mint:after{background:var(--mint)}.metric.blue:after{background:var(--blue-soft)}.metric.amber:after{background:var(--amber-soft)}.metric.coral:after{background:var(--coral-soft)}.metric span{font-size:.78rem;font-weight:800;text-transform:uppercase;letter-spacing:.08em;color:#6b7e90}.metric strong{display:block;font-size:2.05rem;letter-spacing:-.06em;margin:8px 0 2px}.grid{display:grid;gap:18px}.grid.two{grid-template-columns:repeat(2,minmax(0,1fr))}.grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}.span-two{grid-column:span 2}.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:22px;box-shadow:var(--shadow);min-width:0}.panel-head{display:flex;justify-content:space-between;align-items:flex-start;gap:15px;margin-bottom:17px}.panel-head h3,.panel h3{margin:0;font-size:1.08rem;letter-spacing:-.025em}.panel-head>a{font-size:.82rem;font-weight:750}.table-wrap{overflow:auto;margin:0 -4px}.table-wrap.tall{max-height:620px}table{width:100%;border-collapse:collapse;min-width:610px}th{text-align:left;padding:10px 10px;color:#8090a0;font-size:.67rem;text-transform:uppercase;letter-spacing:.09em;border-bottom:1px solid var(--line)}td{padding:13px 10px;border-bottom:1px solid #edf1f5;vertical-align:middle;font-size:.86rem}tbody tr:last-child td{border-bottom:0}td strong{display:block}.empty-cell{text-align:center;color:var(--muted);padding:36px}.truncate{max-width:250px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.badge{display:inline-flex;border:0;border-radius:999px;padding:5px 9px;font-size:.68rem;font-weight:800;white-space:nowrap;text-transform:capitalize}.badge.good{background:#dcf7ed;color:#137a60}.badge.warn{background:#fff0d4;color:#996210}.badge.bad{background:#ffe4e1;color:#bc433c}.badge.neutral{background:#edf1f5;color:#617080}.score-row{display:flex;align-items:center;justify-content:space-between;padding:11px 0;border-bottom:1px solid #edf1f5}.score-row:last-child{border-bottom:0}.score-ring{--score:0;width:48px;height:48px;border-radius:50%;display:grid;place-items:center;background:conic-gradient(#31b8ad calc(var(--score)*1%),#e8eef2 0);position:relative}.score-ring:before{content:"";position:absolute;inset:5px;background:#fff;border-radius:50%}.score-ring span{position:relative;font-size:.7rem;font-weight:900}.score-ring.large{width:72px;height:72px}.score-ring.large:before{inset:7px}.score-ring.large span{font-size:.88rem}.page-actions,.page-intro{display:flex;justify-content:space-between;align-items:center;gap:14px;margin-bottom:18px}.filters{display:flex;gap:9px;flex-wrap:wrap}.filters input{min-width:230px}.field{display:flex;flex-direction:column;gap:7px;margin-bottom:16px}.field>span{font-size:.75rem;color:#627386;font-weight:800}.field small{margin:0}input,select,textarea{width:100%;border:1px solid #d7e1ea;background:#fff;border-radius:11px;padding:10px 12px;color:var(--ink);outline:0;transition:.15s}input:focus,select:focus,textarea:focus{border-color:#45a9b3;box-shadow:0 0 0 4px rgba(51,174,178,.11)}textarea{resize:vertical}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 18px}.form-grid.compact{gap:0 12px}.form-shell{max-width:900px;margin:auto}.form-shell.wide{max-width:1050px}.form-panel{padding:28px}.form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:10px}.switch-row{display:flex;align-items:center;gap:9px;border:1px solid #e3eaf0;padding:10px 12px;border-radius:11px;margin-bottom:12px;color:#536579;font-size:.85rem}.switch-row input{width:17px;height:17px;accent-color:#249e99}.check-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:0 12px}.callout{background:#eaf7f7;border:1px solid #cfeaea;color:#37636a;padding:14px;border-radius:12px;font-size:.82rem}.profile-hero,.detail-hero{display:flex;align-items:center;justify-content:space-between;gap:20px;background:#fff;padding:24px;border:1px solid var(--line);border-radius:22px;box-shadow:var(--shadow);margin-bottom:18px}.profile-title{display:flex;align-items:center;gap:18px}.large-avatar{width:68px;height:68px;background:linear-gradient(135deg,#daf8f3,#e5edff);color:#277d79;font-size:1.35rem}.profile-title h2,.detail-hero h2{margin:2px 0 5px;font-size:1.45rem}.profile-title p:not(.eyebrow),.detail-hero p:not(.eyebrow){margin:0;color:var(--muted)}.profile-actions{display:flex;gap:9px;flex-wrap:wrap}.badge-row{display:flex;gap:7px;margin-top:10px;flex-wrap:wrap}.compliance-card{text-align:center}.big-score{font-size:3.2rem;font-weight:900;letter-spacing:-.08em;margin:12px}.mini-progress{height:6px;background:#edf1f4;border-radius:99px;overflow:hidden;min-width:80px;margin-right:8px;display:inline-block;vertical-align:middle}.mini-progress i{display:block;height:100%;background:linear-gradient(90deg,#39b7a9,#4e8ce6);border-radius:99px}.mini-progress.large{width:90%;height:9px}.score-stats{display:flex;justify-content:center;gap:20px;margin-top:16px;color:var(--muted);font-size:.76rem}.score-stats b{color:var(--ink)}.requirement-item{display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #edf1f5;padding:10px 0}.requirement-item:last-child{border:0}.employee-lower{margin-top:18px}.empty-note,.note-box{background:#f6f8fa;border:1px dashed #d8e1e8;border-radius:12px;padding:15px;color:var(--muted)}.person{display:flex;align-items:center;gap:10px;color:var(--ink)}.person-avatar{width:34px;height:34px;background:#e4f7f4;color:#20887e}.icon-btn{background:none;border:0;color:#2a67bf;font-weight:750;font-size:.79rem;padding:4px}.danger-text{color:#c44e46}.detail-list>div{display:flex;justify-content:space-between;gap:15px;border-bottom:1px solid #edf1f5;padding:12px 0}.detail-list>div:last-child{border:0}.detail-list span{color:var(--muted)}.danger-zone{display:flex;align-items:center;gap:10px;margin-top:18px;padding-top:18px;border-top:1px solid var(--line)}.branch-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.branch-card{background:#fff;border:1px solid var(--line);border-radius:20px;padding:21px;box-shadow:var(--shadow)}.branch-top{display:flex;justify-content:space-between;gap:15px}.branch-top h3{font-size:1.05rem;margin:8px 0 4px}.branch-top p{font-size:.8rem;color:var(--muted);margin:0}.branch-code{font-size:.65rem;font-weight:850;color:#258f8c;background:#e5f8f4;padding:4px 7px;border-radius:8px}.branch-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin:18px 0}.branch-stats span{background:#f5f8fa;border-radius:10px;padding:9px 5px;text-align:center;color:#778596;font-size:.65rem}.branch-stats b{display:block;color:var(--ink);font-size:1rem}.card-actions{display:flex;gap:10px;border-top:1px solid #edf1f5;padding-top:13px}.card-actions a{font-size:.76rem;font-weight:750}.requirement-layout{grid-template-columns:minmax(0,2fr) minmax(300px,.75fr)}.sticky-form{align-self:start;position:sticky;top:112px}.accordion-list{display:flex;flex-direction:column;gap:9px}.accordion{border:1px solid #e1e8ee;border-radius:13px;overflow:hidden}.accordion summary{cursor:pointer;display:flex;align-items:center;justify-content:space-between;padding:13px;list-style:none}.accordion summary::-webkit-details-marker{display:none}.accordion-body{border-top:1px solid #e7edf2;padding:16px;background:#f9fbfc}.report-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.report-card{display:block;background:#fff;border:1px solid var(--line);border-radius:20px;padding:24px;color:var(--ink);box-shadow:var(--shadow);transition:.18s}.report-card:hover{transform:translateY(-3px);color:var(--ink);border-color:#bfddd9}.report-card>span{display:grid;place-items:center;width:37px;height:37px;border-radius:11px;background:#e5f7f4;color:#258a81;font-weight:900}.report-card h3{margin:18px 0 8px}.report-card p{color:var(--muted);min-height:43px}.report-card b{color:#2f6ecb;font-size:.8rem}.health-list>div{display:flex;gap:12px;align-items:center;padding:12px 0;border-bottom:1px solid #edf1f5}.health-list>div:last-child{border:0}.health-dot{width:11px;height:11px;border-radius:50%;flex:0 0 auto}.health-dot.good{background:#3fc49a;box-shadow:0 0 0 5px #e4f7f1}.health-dot.warn{background:#e8a43c;box-shadow:0 0 0 5px #fff3dd}.security-tags{display:flex;flex-wrap:wrap;gap:8px;margin-top:17px}.security-tags span{background:#eef5fb;color:#4f687e;padding:8px 10px;border-radius:9px;font-size:.75rem;font-weight:720}.toast{display:flex;align-items:center;justify-content:space-between;gap:14px;border-radius:13px;padding:12px 14px;margin-bottom:14px;font-weight:650;box-shadow:0 12px 30px rgba(20,44,70,.08)}.toast.success{background:#e0f8ef;color:#176e59;border:1px solid #c4ecde}.toast.error{background:#ffe7e4;color:#a43e38;border:1px solid #ffd0cc}.toast.warning{background:#fff0d4;color:#8d5a0e;border:1px solid #ffe1a7}.toast button{border:0;background:none;color:inherit;font-size:1.2rem}.empty-state{text-align:center;background:#fff;border-radius:20px;padding:60px;border:1px solid var(--line)}
.guest-body{min-height:100vh;background:linear-gradient(145deg,#081b30,#0A2540 55%,#154A73);padding:28px}.guest-shell{min-height:calc(100vh - 56px);max-width:1120px;margin:auto;display:grid;grid-template-columns:1.15fr .85fr;background:#fff;border-radius:30px;overflow:hidden;box-shadow:0 35px 90px rgba(0,0,0,.25)}.brand-panel{padding:64px;background:radial-gradient(circle at 80% 15%,rgba(223,161,61,.2),transparent 30%),linear-gradient(145deg,#0A2540,#154A73);color:#fff;display:flex;flex-direction:column;justify-content:center}.brand-panel .brand-mark{margin-bottom:35px}.brand-panel .eyebrow{color:#DFA13D}.brand-panel h1{font-size:3.2rem;line-height:1.05;letter-spacing:-.06em;margin:0 0 22px;max-width:610px}.brand-panel>p:not(.eyebrow){font-size:1.02rem;line-height:1.6;color:#bad2db;max-width:570px}.feature-row{display:flex;gap:9px;flex-wrap:wrap;margin-top:28px}.feature-row span{border:1px solid rgba(255,255,255,.16);background:rgba(255,255,255,.06);border-radius:999px;padding:8px 12px;color:#cde2e7;font-size:.77rem}.guest-card{padding:70px 58px;display:flex;justify-content:center;flex-direction:column;max-width:510px;width:100%;margin:auto}.auth-head{margin-bottom:25px}.auth-head h2{font-size:2rem;letter-spacing:-.045em;margin:13px 0 8px}.auth-head p{color:var(--muted);line-height:1.5}.pill{background:#faf1de;color:#8a5f18;font-size:.67rem;font-weight:850;border-radius:99px;padding:7px 10px;text-transform:uppercase;letter-spacing:.08em}.stack{display:flex;flex-direction:column}.password-wrap{position:relative}.password-wrap input{padding-right:58px}.password-wrap button{position:absolute;right:8px;top:7px;border:0;background:#eef3f6;border-radius:7px;padding:5px 8px;font-size:.68rem;color:#576c7d}.auth-links{display:flex;justify-content:space-between;gap:15px;margin-top:15px;font-size:.75rem}.auth-links span{color:var(--muted);text-align:right}.back-link{font-size:.8rem;font-weight:750}
@media(max-width:1200px){.metric-grid{grid-template-columns:repeat(2,1fr)}.branch-grid,.report-grid{grid-template-columns:repeat(2,1fr)}.grid.three{grid-template-columns:1fr 1fr}.span-two{grid-column:span 1}.compliance-card{grid-column:span 2}.requirement-layout{grid-template-columns:1fr}.sticky-form{position:static}.guest-shell{grid-template-columns:1fr 430px}.brand-panel h1{font-size:2.6rem}}
@media(max-width:880px){.app-shell{grid-template-columns:1fr}.sidebar{position:fixed;left:-280px;width:260px;transition:.2s}.sidebar.open{left:0;box-shadow:20px 0 50px rgba(0,0,0,.25)}.mobile-menu{display:block}.topbar{height:82px;padding:15px 20px;justify-content:flex-start;gap:14px}.top-actions{margin-left:auto}.content{padding:20px}.grid.two,.grid.three{grid-template-columns:1fr}.span-two,.compliance-card{grid-column:auto}.branch-grid,.report-grid{grid-template-columns:1fr}.hero{align-items:flex-start;flex-direction:column;gap:22px}.hero h2{font-size:1.55rem}.profile-hero,.detail-hero{align-items:flex-start;flex-direction:column}.page-actions,.page-intro{align-items:flex-start;flex-direction:column}.filters{width:100%}.filters>*{flex:1;min-width:150px!important}.guest-shell{display:block;min-height:auto;max-width:520px}.brand-panel{padding:35px}.brand-panel h1{font-size:2rem}.feature-row,.brand-panel>p:not(.eyebrow){display:none}.guest-card{padding:40px 34px}.guest-body{padding:18px}}
@media(max-width:580px){html{font-size:14px}.content{padding:14px}.topbar h1{font-size:1.24rem}.top-actions{display:none}.metric-grid{grid-template-columns:1fr 1fr;gap:10px}.metric{padding:16px}.metric strong{font-size:1.55rem}.panel{padding:17px;border-radius:16px}.form-grid,.check-grid{grid-template-columns:1fr}.branch-stats{grid-template-columns:1fr 1fr}.profile-title{align-items:flex-start}.large-avatar{width:48px;height:48px}.profile-actions,.form-actions{width:100%}.profile-actions .btn,.form-actions .btn{flex:1}.auth-links{flex-direction:column}.auth-links span{text-align:left}.guest-card{padding:32px 22px}.brand-panel{padding:25px}.brand-panel .brand-mark{margin-bottom:20px}.brand-panel h1{font-size:1.65rem}.score-stats{gap:10px}}

.rule-builder{margin-bottom:18px}.rule-builder>summary{display:flex;justify-content:space-between;align-items:center;cursor:pointer;list-style:none}.rule-builder>summary::-webkit-details-marker{display:none}.rule-builder[open]>summary{padding-bottom:18px;border-bottom:1px solid var(--line)}.rule-form{padding-top:20px}.audience-grid{grid-template-columns:repeat(4,1fr)}@media(max-width:1000px){.audience-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:580px){.audience-grid{grid-template-columns:1fr}}

.row-actions{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.row-actions form{margin:0}.modal-open{overflow:hidden}.delete-modal{position:fixed;inset:0;z-index:200;display:none;place-items:center;padding:20px}.delete-modal.open{display:grid}.delete-modal-backdrop{position:absolute;inset:0;background:rgba(8,25,38,.68);backdrop-filter:blur(5px);animation:modalFade .16s ease}.delete-dialog{position:relative;width:min(520px,100%);background:#fff;border:1px solid rgba(255,255,255,.35);border-radius:24px;padding:30px;box-shadow:0 35px 100px rgba(5,24,37,.35);animation:modalRise .2s ease}.delete-dialog h2{margin:6px 0 9px;font-size:1.55rem;letter-spacing:-.035em}.delete-message{color:var(--muted);line-height:1.55;margin:0 0 20px}.delete-icon{width:48px;height:48px;display:grid;place-items:center;border-radius:15px;background:var(--coral-soft);color:#c6453d;font-size:1.35rem;font-weight:950;margin-bottom:17px}.delete-close{position:absolute;right:18px;top:15px;border:0;background:#f1f4f7;color:#617284;width:34px;height:34px;border-radius:10px;font-size:1.35rem;line-height:1}.delete-warning{display:flex;justify-content:space-between;align-items:center;gap:14px;background:#fff6f4;border:1px solid #ffd8d3;border-radius:13px;padding:12px 14px;margin-bottom:17px}.delete-warning strong{color:#a9433c;font-size:.82rem}.delete-warning span{color:#a87772;font-size:.72rem;text-align:right}.delete-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:5px}.delete-actions .btn{min-width:132px}.btn.danger:disabled{opacity:.45;cursor:not-allowed;transform:none}.btn.danger:not(:disabled):hover{background:#ffe6e3}.delete-dialog input#delete-confirmation{font-weight:850;letter-spacing:.16em;text-transform:uppercase}@keyframes modalFade{from{opacity:0}to{opacity:1}}@keyframes modalRise{from{opacity:0;transform:translateY(12px) scale(.98)}to{opacity:1;transform:none}}@media(max-width:580px){.delete-dialog{padding:24px 19px;border-radius:19px}.delete-warning{align-items:flex-start;flex-direction:column}.delete-warning span{text-align:left}.delete-actions{flex-direction:column-reverse}.delete-actions .btn{width:100%}}

/* Employee complaint reporting and case management */
.complaint-public-shell{min-height:calc(100vh - 56px);max-width:1260px;margin:auto;display:grid;grid-template-columns:minmax(330px,.78fr) minmax(560px,1.22fr);background:#fff;border-radius:30px;overflow:hidden;box-shadow:0 35px 90px rgba(0,0,0,.25)}
.complaint-public-hero{padding:58px;background:radial-gradient(circle at 85% 10%,rgba(93,218,196,.24),transparent 30%),linear-gradient(155deg,#0d2c40,#164a5b 58%,#1b6b67);color:#fff;display:flex;flex-direction:column;justify-content:space-between;gap:50px;min-height:760px}
.public-brand{display:flex;align-items:center;gap:13px;color:#fff}.public-brand:hover{color:#fff}.public-brand>span:last-child{display:flex;flex-direction:column}.public-brand strong{font-size:1.05rem}.public-brand small{color:#a9cbd2;margin:1px 0 0}
.complaint-public-hero .eyebrow{color:#73e0cf}.complaint-public-hero h1{font-size:3.25rem;line-height:1.04;letter-spacing:-.065em;margin:8px 0 20px;max-width:520px}.complaint-public-hero>div>p:not(.eyebrow){color:#c3dce1;line-height:1.7;font-size:1rem;max-width:520px}
.privacy-points{display:flex;gap:8px;flex-wrap:wrap}.privacy-points span{border:1px solid rgba(255,255,255,.17);background:rgba(255,255,255,.07);padding:8px 11px;border-radius:999px;color:#d7e8eb;font-size:.75rem;font-weight:700}
.complaint-public-card{padding:52px 58px;overflow:auto}.public-form-head{margin-bottom:28px}.public-form-head h2{font-size:2rem;letter-spacing:-.045em;margin:8px 0}.public-form-head>p:not(.eyebrow){color:var(--muted);line-height:1.55;max-width:700px}
.complaint-form{max-width:760px}.public-section{display:flex;align-items:center;gap:13px;margin:30px 0 18px;padding-top:25px;border-top:1px solid var(--line)}.complaint-form>.public-section:first-of-type{margin-top:0;padding-top:0;border-top:0}.section-number{width:34px;height:34px;display:grid;place-items:center;border-radius:11px;background:linear-gradient(135deg,#dff8f2,#e6efff);color:#237f79;font-weight:900}.section-copy h3{margin:0 0 3px;font-size:1rem}.section-copy p{margin:0;color:var(--muted);font-size:.78rem}
.identity-choice{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:2px 0 18px}.identity-card{display:flex;gap:11px;align-items:flex-start;border:1px solid #dae4ec;border-radius:15px;padding:15px;cursor:pointer;transition:.15s}.identity-card:has(input:checked){border-color:#3ea99f;background:#edfaf7;box-shadow:0 0 0 4px rgba(62,169,159,.08)}.identity-card input{width:18px;height:18px;accent-color:#259d96;margin-top:1px}.identity-card span{display:block}.identity-card strong{display:block;font-size:.87rem}.identity-card small{line-height:1.45}.identity-fields{background:#f8fbfd;border:1px solid #e4ebf1;border-radius:15px;padding:17px 17px 1px;margin-bottom:18px}
.file-selection{border:1px dashed #cedbe5;background:#f8fbfd;border-radius:11px;padding:10px 12px;color:#718194;font-size:.78rem;margin-top:-10px;margin-bottom:17px}.consent-row{display:flex;align-items:flex-start;gap:10px;background:#f0f8f7;border:1px solid #d5ebe7;border-radius:13px;padding:14px;color:#45646d;font-size:.8rem;line-height:1.5;margin:18px 0}.consent-row input{width:18px;height:18px;flex:0 0 auto;accent-color:#249e99;margin-top:1px}.honeypot{position:absolute!important;left:-9999px!important;width:1px!important;height:1px!important;opacity:0!important}.public-submit{padding:13px}.public-footer-note{display:flex;justify-content:space-between;gap:14px;margin-top:14px;color:var(--muted);font-size:.73rem}.public-footer-note span{max-width:440px}
.submission-success{text-align:center;max-width:620px;margin:auto;padding:50px 20px}.success-mark{display:grid;place-items:center;width:68px;height:68px;margin:0 auto 18px;border-radius:22px;background:#ddf7ed;color:#18775f;font-size:2rem;font-weight:900}.submission-success h2{font-size:2rem;letter-spacing:-.045em;margin:8px 0}.submission-success>p{line-height:1.6}.reference-box{font-size:1.4rem;font-weight:900;letter-spacing:.08em;background:#eef5fb;border:1px solid #d7e5f0;border-radius:14px;padding:15px;margin:20px auto;max-width:380px}
.complaint-filters{padding-bottom:18px;border-bottom:1px solid var(--line);margin-bottom:8px}.complaint-filters input{min-width:220px}.complaint-layout{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(330px,.7fr);gap:18px;align-items:start}.complaint-main,.complaint-side{display:flex;flex-direction:column;gap:18px}.sticky-case-form{position:sticky;top:112px}.complaint-meta{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:20px}.complaint-meta>div{background:#f6f9fb;border:1px solid #e7edf2;border-radius:12px;padding:12px}.complaint-meta span{display:block;color:var(--muted);font-size:.69rem;text-transform:uppercase;letter-spacing:.07em;font-weight:800;margin-bottom:5px}.complaint-meta strong{font-size:.84rem}.complaint-text{font-size:.93rem;line-height:1.75;color:#30465a;white-space:normal}.desired-outcome{margin-top:22px;background:#f0f8f7;border-left:4px solid #3ab1a7;border-radius:10px;padding:15px}.desired-outcome span{font-size:.7rem;color:#37736f;text-transform:uppercase;letter-spacing:.08em;font-weight:850}.desired-outcome p{margin:7px 0 0;line-height:1.6;color:#3f5f65}.anonymous-banner{background:#eef5fb;border:1px solid #dce7f0;border-radius:13px;padding:15px}.anonymous-banner strong{display:block;margin-bottom:4px}.anonymous-banner p{margin:0;color:var(--muted);font-size:.8rem;line-height:1.5}
.attachment-list{display:flex;flex-direction:column;gap:9px}.attachment-card{display:flex;align-items:center;gap:12px;border:1px solid #e0e8ef;border-radius:13px;padding:12px;color:var(--ink);background:#fbfcfd}.attachment-card:hover{border-color:#b8dcd7;color:var(--ink)}.attachment-icon{width:42px;height:42px;display:grid;place-items:center;border-radius:11px;background:#e5f7f4;color:#237f78;font-size:.67rem;font-weight:900}.attachment-card>span:nth-child(2){min-width:0;flex:1}.attachment-card strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.attachment-card b{font-size:.75rem;color:#2b6cc8}.timeline{position:relative}.timeline-item{display:grid;grid-template-columns:18px 1fr;gap:10px;padding-bottom:19px}.timeline-item:last-child{padding-bottom:0}.timeline-dot{width:10px;height:10px;border-radius:50%;background:#36afa5;box-shadow:0 0 0 5px #e5f7f4;margin-top:5px;position:relative}.timeline-item:not(:last-child) .timeline-dot:after{content:"";position:absolute;left:4px;top:14px;width:2px;height:calc(100% + 15px);background:#e2ebef}.timeline-head{display:flex;justify-content:space-between;gap:15px}.timeline-head time{font-size:.7rem;color:var(--muted)}.timeline-item p{margin:3px 0;color:var(--muted);font-size:.75rem}.timeline-note{background:#f8fafc;border:1px solid #e7edf2;border-radius:9px;padding:9px 11px;font-size:.79rem;line-height:1.5;color:#465b6c}.complaint-hero{border-left:5px solid #36afa5}
@media(max-width:1050px){.complaint-public-shell{grid-template-columns:1fr}.complaint-public-hero{min-height:auto;padding:36px;gap:28px}.complaint-public-hero h1{font-size:2.35rem}.complaint-public-card{padding:38px}.complaint-layout{grid-template-columns:1fr}.sticky-case-form{position:static}.complaint-metrics{grid-template-columns:repeat(2,1fr)}}
@media(max-width:650px){.guest-body{padding:0}.complaint-public-shell{min-height:100vh;border-radius:0}.complaint-public-hero{padding:25px}.complaint-public-hero h1{font-size:1.85rem}.privacy-points{display:none}.complaint-public-card{padding:28px 20px}.identity-choice,.complaint-meta{grid-template-columns:1fr}.public-footer-note{flex-direction:column}.complaint-metrics{grid-template-columns:1fr 1fr}.timeline-head{flex-direction:column;gap:2px}.attachment-card b{display:none}}

/* v1.5 free human verification and hardened attachment feedback */
.human-verification{border:1px solid #cfe6df;background:linear-gradient(145deg,#f3fbf8,#f7faff);border-radius:16px;padding:17px;margin:2px 0 18px;box-shadow:inset 0 1px rgba(255,255,255,.8)}
.human-verification-head{display:flex;align-items:center;gap:11px;margin-bottom:14px}.human-shield{width:40px;height:40px;display:grid;place-items:center;border-radius:12px;background:#daf5ec;color:#18765e;font-size:1.05rem;font-weight:950}.human-verification-head strong{display:block;font-size:.88rem}.human-verification-head small{margin-top:2px}.human-question .field{margin-bottom:11px}.human-question input{max-width:220px;font-weight:800;font-size:1rem}.human-confirm{display:flex;align-items:flex-start;gap:9px;color:#45646d;font-size:.8rem;line-height:1.45}.human-confirm input{width:18px;height:18px;flex:0 0 auto;accent-color:#249e99;margin-top:1px}.file-selection.file-error{border-color:#f2aaa4;background:#fff1ef;color:#a5443d}.file-selection.file-safe{border-color:#bfe3d9;background:#f0faf7;color:#397268}.security-file-note{display:inline-flex;align-items:center;gap:5px;color:#1d7766;font-weight:750}.security-file-note:before{content:"✓";display:inline-grid;place-items:center;width:15px;height:15px;border-radius:50%;background:#d9f5eb;font-size:.62rem}
@media(max-width:650px){.human-question input{max-width:none}}